Coaching & Supportive Services at Y.O.U.

What does a Job Coach do?

• A Job Coach is a caring, adult who is matched to each participant to help ensure their success during the work experience.

• Job Coaches are the main point of contact for work experience participants and Worksite Supervisors during the work experience.

• Job Coaches visit you at your worksite two to three times a week during your work experience.

• Job Coaches help clarify expectations and reinforce directions and feedback from the Worksite Supervisors. Their goal is to help you learn and showcase the right skills to be successful during your work experience.

• Job Coaches help with things like logging in to the electronic timekeeping system and directing you to the right places to get your questions answered.

• Job Coaches coordinate the delivery of bus tickets, nonslip shoes, pay cards, and more when needed.

• Job Coaches are seasonal staff who are hired and trained in the Spring and leave in August each year.

When do I get a Job Coach?

• Job Coaches are usually assigned by Orientation, and in some cases they are assigned one week before your work experience starts.

• Your Job Coach will work with you until you complete your work experience, and they might contact you shortly after to collect required paperwork.

Will my Job Coach ever change?

• Job Coaches are assigned to worksites, so if you change job assignments and begin working somewhere new, you could have a new Job Coach.

What does a Resource & Support Specialist do?

• Resource & Support Specialists are compassionate, caring adults who serve as a long term mentor and source of support for work experience participants they are assigned to.

• Most summer jobs participants are assigned a Resource & Support Specialist (RSS) who will reach out to you regularly to talk to you about your strengths, interests, and any challenges you or your family might be facing.

• RSS can connect you and your family to community resources or other supportive services (uniform help, transportation help, etc.). Their goal is to make sure you have the resources needed to overcome challenges making it difficult for you to be successful at work and at school.

• RSS will contact you at least once a month for a year. During those check-ins they will discuss your goals and aspirations and any challenges you might be facing at that time.

• At any time throughout the year, you can reach out to your assigned Resource & Support Specialist for advice and support about a wide variety of things. Your RSS will do their best to connect you to the right information and services.

How long does a Resource & Support Specialist work with me?

• Resource & Support Specialists (RSS) are generally assigned by Orientation and work with you throughout the following year.

• Y.O.U. provides you with an assigned RSS for at least one year (starting during work experience and carrying into the following school year).

Do I have to have a Resource & Support Specialist?

• In short, yes.

• Y.O.U. believes that a year of check-ins, coaching and support following the work experience leads to better school and job outcomes for young people over time.

• The services provided by the Resource & Support Specialist (RSS) is a key component of our summer program and we assign an RSS to you automatically.

  • If you do not want to receive this service you must state that in writing.

• Refusing this service or ignoring check-ins from your RSS means you are denying yourself the opportunity for another positive role-model and mentor who can help you with your individual goals.

What are Supportive Services?

• Y.O.U. recognizes that there are financial burdens experienced by families that can make starting a job or performing at school/work difficult. Because of this, we try to help eliminate some of these burdens through Supportive Services.

• Examples of Supportive Services include:

  • Paying for a background check required by Employer

  • Providing nonslip shoes if required by Employer

  • Providing bus tickets to to and from work until first pay check

  • Providing a voucher to purchase clothing to meet dress code set by Employer

How can I get more information?

• Look through more Frequently Asked Questions.

• Visit www.youcle.org for updates.

• Email SummerJobsProgram@youcle.org with questions.

• If you have questions regarding our Summer Youth Employment Program or need assistance with registration, please contact the Call Center at 216-776-3900. Hours are Monday-Friday 8:00 AM - 4:30 PM